Global Imports BMW

"Terrific Customer Service!"

Hi Greg!

Thanks for picking up the phone last night.  This is a testimonial to your great service.  All the men at the Car Wash were telling me what BMW would tell me do about the nick on my car.  When I said I was going to call you to confirm, they all said no one will answer you call at this hour.  I said Greg Jordan will.  Their mouths dropped when they heard you pick up at 6pm on a Sunday night!  Thank you again, for your terrific service!

Thanks.

Celia,

"A Customer For Life"

I am a person who has a strong expectation of what customer service should feel and look like.  Mr. Huggin showed from initial impression to the very end, that outstanding service is alive and well.  I fully intend to recommend him to everyone I come into contact with, who is looking to purchase a BMW.  He is a true asset to your business and a laudable representative to an already distinguished brand.  Please thank him for me again.

A Customer For Life

G. Lawrence,

"Thank You!"

Thank you Danny for selling me the BMW and getting me started. 

Thank you Kagan for your time that you stayed over at work, for coming out to get Steve and I, and for showing me all the things the car does.  You were so sweet and had such a happy spirit. 

Thank you both.

K. Bailey and S. Bailey,

"Keep up the great work!"

Dear Greg Nerenberg,

Sorry it has taken so long for me to write but I wanted to thank you and Danny for all your hard work/effort in the purchase of my BMW 335i.

First, let me tell you that the reason the BMW slogan is "BMW is the ultimate driving machine" is because IT IS THE ULTIMATE DRIVING MACHINE! This is the nicest car I ever owned and I am loving the drive around Atlanta, even makes the traffic jam not seem so bad.

You both showed me a tremendous amount of respect, knowledge and courtesy which has continued even after the sale.  You were very conscientious of my crazy schedule and limited time.

Please be advised that I will highly recommend you and your dealership to anyone I know who is looking to purchase a car.

Keep up the great work!

R. Schick, DVM DACVD

"Best Experience"

Dear Greg Nerenberg,

Thank you for your time and consideration on Saturday.  I've enjoyed the car so far and hope to keep enjoying it over the next several years.  I just wanted to write to say how much I really did appreciate the way my brother and I were treated by you and Jeff.

Can you give me the contact email for the GM or Owner of Global Imports, so that I can let him know directly how my experiences with you and otehrs at the dealership were?

Thanks again, it was probably the best experience I've had with purchasing a new car.

D. Lim,

"A Class Act"

Greg Nerenberg,

Many thanks for the professional caring manner in which you handle yourself on last evening with the sale of my car! A CLASS ACT...you made it all so easy!! You took time out of your very busy schedule to simply express the true meaning of caring far beyond the call of duty, as we held you long after your scheduled time in the office.

You are truely our dream come true after being without a "home" since my dear friend Jodie Christmas sold Chris BMW...such a way all companies should be represented...Professional, Honest, Fairness, Caring, and with Class.

Thanks.

B. Walker,

"Thank You"

Dear Doug,

I wanted to write and express my sincerest appreciation for the excellent customer service you and your staff have provided me with recently.  Before last week I was very unhappy with Global Imports and had set my mind on not getting another vehicle from your dealership when my lease was up.  Daniel Rodriguez and Jeff Butera were amazing to work with and made sure I was completely satisfied with the service I received.  It is obvious that you are doing a great job in running the dealership and I thank you again for taking a negative situation and turning it into a positive one for me.

I will absolutely give all 5’s on the customer survey!!

K. Comella,

"Expressing Our Satisfaction with You"

Dave Parrott,

Meeting with you was our pleasure as well... I cannot imagine being better taken care of as everyone, you especially, was so nice and easy-going, yet professional to a tee...
Lunch is doable and I appreciate the offer, however, due to the extreme weather last night on the drive home, I will also accept, in lieu of lunch, a wash to the car's exterior since it suffered somewhat with the road spray and grime...
On another note, whether the survey comes our way or not, I'd like to send your boss a short message expressing our satisfaction with you and the entire purchasing experience...
Or, feel free to pass this note along...

Thanks again and warm regards

Grant & Jenifer,

"Great Customer Service"

Dear Kagan:

Thank you for making my car ordering and purchase go so smoothly.  I appreciate your attention to detail and great customer service you have given me and my company.  I am extremely satisfied with my purchase and experience.

I'm certain you can count on repeat business from our company in the future.

D. Leising RN, BSN,

"Thank You!"

Dear Greg Nerenberg,

I'm writing to express our deep appreciation for you great help with our new BMW.  Both of us were very impressed by your professionalism, and integrity!  This car buying experience was truely a pleasure!

I have already recommended you to several of my friends, and we certainly will come to you when we buy our next car!

With warm good wishes to you and your family.

Bali,

"You Made it So Easy and Fun!"

Dear Kagan,

I would like to Thank You so much once again for all you did to help me in my purchase of my new BMW X3!!  As with my first purchase two years ago you make it so easy and fun and Nelson and I so appreciate it.  My teenage son thinks he's so cool riding in it and my two little ones are just enjoying their smooth ride!  We will definitely be back to see you and everyone at Global Imports when we are ready for our next ultimate drive!

Until then, Thank You.

E. Rowe,

"Wonderful Experience"

Dear Randy and Pete,

I am writing to inform you of the wonderful experinece that my husband and I had purchasing our X5 from Global. 

This is all attributable to our salesperson Greg Jordan. He made the process simple and hassel free.  He is knowledgable about the products and services--answering all of our questions thoroughly.  Greg was extremely professional and personable. 

We will be referring family and friends to your dealership.

A. Gordon,

"Best!"

Dear Sir:

I would like to thank everyone at Global Imports but especially Kagan Scott for making the purchase of my new BMW 325i the BEST! Kagan was especially helpful in locating exactly the car I wanted and answering all of my questions along the way.  He worked diligently communicating with us all through the process and made sure we were satisfied in every way.  I can't emphasize enough how much we appreciate the way we were treated by all your staff.  Kagan made us feel comfortable and appreciated.  It was a pleasure doing business with you all and that's something I've never been able to say about the car buying process before now!

E. & N. Rowe,

"Wonderful Experience"

Dear Mr. DeLoach,

I wanted to tell you what a wonderful experience I had at Global Imports BMW purchasing my new car through Jose Ceballos! Jose is a huge asset to Global Imports.  He went above and beyond by offering outstanding customer service.  If I ever have a question or issue, I contact him and he comes up with an excellent solution ASAP.  He is so professional and I cannot express how much I enjoy recommending Jose and Global Imports to my colleagues!

I wish both you and Jose the greatest success in 2008!

Thanks you again!
I love my new car!

B. Baldas,

"Your Professionalism is Refeshing"

Greg,

Beth and I enjoy the 328 a great deal.  Your professionalism is refreshing in the car business.  I look forward to working with you in the future.

M. Reese,

"Thank You"

Dear Greg,

THANK YOU so much for helping me design my dream car.  The coupe is absolutely gorgeous and I couldnt be happier. But the overall buying experience was perfect as well -- all due to your professionalism and obvious commitment to the customer.  I certainly will recommend you to everyone - and will insist on you being my "client advisor" for all future BMW purchases. 

You are the best!
Thank You!!

K. Poplin,

"Exceed Our Expectations"

Dear Mr. DeLoach,

It's is our pleasure to share with you our experience at Global Imports, as we recently purchased our fourth BMW from client advisor, Greg Jordan. Not only do his customer service action exceed our expectations or your goal of '5', but Greg continues his level of excellence long after teh sale is closed and we've driven off the lot.  I think Art and Greg are already talking about our next car.

It's a joy to do business with a salesperson who is loyal, trustworthy, and kind.  Plus, he's quite knowledgeable about the products he sells.

Many Thanks.

J. & A. George,

"Excellent Customer Service"

I would like to thank Global Imports and Tim McGinley for the excellent customer service I recieved when my vehicle was serviced.  I appreciate the attention and detail that you put into servicing my vehicle. 

Thank you again for your service.

M. D. Randles,

"Went the Extra Mile"

I test drove an X5 and X3 on Saturday with Heather Thompson.  We talked on the phone Monday, I made an offer and she got very close to it.  So I leased the red X3 that was on teh floor on Monday night.  Heather was absolutely wonderful.  She picked me up this morning, so I could get my Volvo, that I will either turn in or may have found a wholesaler who will buy it from me for about 3k more than I could have gotten on a trade.  He was a client who only wants used Volvo's.

Heather is great! It was a great buying experience with her.

Over the weekend I was checking out prices, when I saw the Kelly Blue book thing which let you e-mail 3 different dealers for quotes.  I ended up coming back to Heather for her great personality.

She was great to work with, and went the extra mile, by driving me over to get my other car.  She also laid out the numbers two different ways so I could see I was better not trading my Volvo, and either turning it in and paying the milage or trying to sell it myself. 

Please pass on for me how Great Heather was to work with.

M. Smith,

"Customer-Centered Atmosphere"

Dear Mr. DeLoach:

On Wednesday evening February 27, 2008 I had the pleasure of picking up my new BMW 328Ci.  The purpose of this letter is to commend you for providing the customer-centered atmosphere in your business.

Specifically, Mr. Garland Helton assisted me from start to finish in the purchase of my vehicle.  Garland is an individual and representative of your company who exudes professionalism in every aspect.  He provided exceptional customer service throughout the process.  His interpersonal skills, along with his excellent communication skills, resulted in a pleasurable experience in purchasing my BMW.

Garland is truly a representative of your company and BMW who deserves special recognition.

J. K. Haynes, Ph. D.,

"Superior Service"

Dear Mr. DeLoach,

I just wanted to take a moment to tell you about the superior service my husband and I recieved from Global Imports.  My husband and I each purchased a car from Global.  Bobby Smith, Daniel Bellemare, Steve Fraley, and Steve Cohn provided us with excellent service. Each person was knowledgable, courteous, and professional.  Most of all they were patient.  It was a three day process and at no point did they pressure us.  They stayed late, delivered cars, and offered to do anything to help us.  It was such a relief to work with your employees!!  After the sale, Bobby explained the car's functions and introduced us to people in the service department.

Thank you again Global for such a pleasant experience and we will definitely tell our friends and family about our experience with Global!

V. & M. Meegan,

"Thanks!"

Garland,

Thanks for the follow up.  I really appreciate all that you have done.  I want you to know that I had gone over the Manual, front and back, before I even got the car.  So don't feel bad I wouldn't let you show me anything, believe me I know, lol.

I also want you know, I have never liked buying/leasing cars and the sales person can make ALL the difference.  The last 2 cars I've gotten from Global and both experiences have been seamless and pleasant.  I'm glad Neil put me in contact with you.  Thanks again for everything and know, you get 5 stars on all points from me!

Thanks!

T. Matthews,

"Thank You"

Dear Greg,

Thank you for all your help during my purchase of the Fabulous new car!

I love-love it...

It's a pleasure to work with you and your team!

Karina,

"Excellent Work"

Dear Randy Blosser,

I wanted to take a moment to reach out to you regarding my experience at Global last week.

I have been a customer for years, and we recently purchased a new 5 series from your Interent Sales Department.  I appreciate you and Greg Nerenberg taking care of us and providing the leather treatment to our car interior we were offered.  Greg really handled the situation well, in light of departing personnel, and made my visit over to Global seamless.

Your sales team is poised and dignified and every one I interfaced with was complete professional.

Excellent work and par for the course of your dealership.

J. McDonald,

"Thanks!"

Garland,

You are always great to work with.  We hope Global realizes what an asset you are.

God Bless.

K. & D. Eubanks,

"Professional and Caring"

Dear Emile,

The professional and caring manner in which you handled my recent lease is truly appreciated.

Thank you for all of your help in adding this 3rd 7 series to our fleet.

J. Robinson,

"Thanks"

Heather,

Thank you so much for the call on Tuesday, I had no idea that you had not recieved my Morgan Stanley check and had not called I would have gone on thinking everything was fine. I dropped the ball in not listing Global Imports on my account. I wanted you to know that my experience there was awesome and I appreciate you personality and eagerness to please.  I recieved your letter of thanks and that was very nice surprise! 

Good luck in the future with all of your endeavors.

L. Olive,

"Listen to Our Needs"

Dear Danny,

We should be the ones thanking you!  We so appreciated your follow up phone call and "Thank You" note!

Since I'm the driver of my new Beamer, well three words can sum up my feelings: I ADORE IT!

You are an excellent car salesperson!  I didn't feel pressured or intimidated as i usually do when we have car shopped!

You are very professional, but also and most important listen to our needs-size of car, most economical way to get it, color, etc! I'm so glad you left Lexus and we hope do deal with you again!

Thanks again.

J. Nadi,

"Appreciate your Professionalism"

Garland,

I wanted to take the opportunity to say how much I am enjoying the new '05 745i. It is a fantastic car and I very much appreciate your professionalism throughout the process.  As you know, Diane and I are very particular about certain things - you went the extra mile to keep your mind on giving us your best deal.  I will have a difficult time buying from anyone else in the future.  Consider this email a "5".

B. D. Bueche,

"You are the Best!"

Dear Greg Jordan,

When I purchased my 330i in July last year I thought you and Global Imports staff were wonderful.  However, after going to another Atlanta area BMW dealership and comparing their service to yours there is no question...YOU ARE THE BEST!!! I had to tell every other surgeon in my practice as well as my immediate family the story.  The short version is that my issues were minimized and I was made to feel like I didn't know my own car at another dealerhship however, at Global my issues were legitimized and I was congratulated for bringing them to the attention fo the Service Department.  Additionally, my car was washed while I waited and the oil topped off at no charge.

In the service industry so many people forget about the impact of good Customer Service.  It's good to know that it is practiced at Global Imports.  I will be a BMW owner for life and Global will always be me and my family's dealership.

All the best, Always.

V. Fripp, M.D.,

"Great Experience"

Pete-

I wanted to let you know about the great experience we had working with Rob Collini.  I am enjoying my new car and it was so nice to work with Rob throughout the process.

Best regards.

S. Hearn,

"A Pleasant Experience"

Emile...

I have to say I have leased many cars over the years and never had as pleasant an experience as i did dealing with you...(and I don't write these emails ever)

Professional, the knowledge on the car and your desire to make sure I  knew all the car can do after I leased it...

You are a testament to a great attitude...

And yes the car is a pleasure...

S. Grace,

"Thank You"

Greg Jordan,

This is a short note to thank you for the outstanding and professional manner in which you handled the purchase of our new 650 convertible.  This is our third purchase from you within the past two years and I cannot describe how delighted we are with our automobiles, and with the service you have given us.

As you know, this most recent purchase was a surprise for my wife (she was out of town on a trip).  Upon her return, she was both surprised and thrilled with her new BMW.  I'm grateful for you assistance with my surprise.

Doing business with you and Global Imports hs not only been pleasing experience (all three times), but also an experience we hope to replicate many times in the future.

Once again, thank you for your hard work and dedication.  You certainly have made the purchases of ournew BMW's gratifying.  If you ever need a reference, be certain you may provide my name without reservation.

With warmest regards.

A. Wells,

"Your Knowledge and Persistance are Unprecedented!"

Heather,

Thank you for your extreme professionalism, patience, and flexibility with me in my pursuit of the Ultimate Driving Experience.  Your knowledge and persistance are unprecedented in many of today's auto markets.  May you continue to help others in their pursuits!

Dr. D. Moore,